Conflict in the workplace comes out of misunderstandings, poor communication and resolve to major challenges. Our work provides a holding environment using gracious space to generate conversations towards solutions. These conversations release the stress levels the workforce is facing so they can become more productive and sense new hope and a future. We use a simple process that begin the conversation as others begin to provide feedback towards a framework for solving problems.
Addressing Conflict Resolution in the Workplace
One of the hallmarks of an effective leader is the ability to address conflict in the workplace and use conflict resolution skills to help others come to a place of understanding and compassion. Using my approach of spiritual leadership, I work with business leaders and CEOs to build conflict resolution skills that employ some of the most precious traits that make up our humanity.
Here are a few ways that I approach conflict resolution and work with business leaders to develop skills that are guaranteed to be effective to address workplace conflict:
I believe that one of the greatest things that a leader can possess is the ability to be compassionate. This compassion goes a long way when engaging in conflict resolution. It is evidence of your humanity and provides comfort to others in knowing that you truly understand and feel one’s pain. Since I believe that compassion comes from a place of altruism, being compassionate and wanting to help is the duty and responsibility of an effective leader. Being compassionate within conflict resolution does not mean that a leader is “soft” and has brought too much emotion into the process, but rather has a willingness to give of themselves out of a sense of altruistic love while modeling the way in effective, and firm leadership.
When you look at conflict resolution through the lens of spiritual leadership, tolerance becomes a very important theme. With tolerance, we learn to live with others, even when we don’t always agree or see things the same way. Tolerance in conflict resolution is not about having to give up your beliefs or your position, but rather learning to own your own position, while allowing others to have their own. When we are in conflict with others, we can often find ourselves comparing our strength to their weaknesses; with tolerance you are able to demonstrate compassion, even if you don’t agree with someone on something.
Leading Through Example. For some, compassion and tolerance is does not come easy, especially when they feel as though they have been wronged by someone. By being a leader who possesses conflict resolution skills, and by always being able to demonstrate where your conflict resolution skills can help others, you lead the way by demonstrating the effectiveness of compassionate leadership. When people see how important conflict resolution skills are to be effective in the workplace, they will look to their leader to demonstrate the abilities to move through conflict towards solutions that have everyone’s interests in mind.
Conflict Resolution Motivates.
Studies support that a leader who takes time to invest in the psychological, emotional and spiritual well-being of their employees will actually motivate their employees to do a better job for them. When you demonstrate compassionate leadership through conflict resolution, you are giving your employees the benefit of knowing that you “have their backs” and actually do care about their emotional wellbeing. As human beings, we need to have our spiritual needs satisfied; everyone has feelings and emotional and spiritual needs. When you develop conflict resolution skills you can create the safe space in which employees can work through their interpersonal struggles knowing that their leader has only their best outcomes in mind.
Development of Core Leadership Characteristics.
Spiritual leadership is often associated with Christianity, The Bible and the following of Jesus Christ’s teachings within the workplace. While my perspectives on spirituality were founded within my own missionary upbrining, my over thirty years of experience in executive leadership has allowed me to study the spiritual values that make up a spiritual leader. When helping leaders to develop conflict resolution skills, we will examine concepts such as forgiveness, integrity, and trust as foundational to the core of a leader. Without being able to demonstrate these traits, especially through the conflict resolution process, a leader will not be able create the safe space where people can work through their interpersonal difficulties. By passing on and modeling the traits of forgiveness, integrity and trust through those involved in the conflict resolution process, leaders are able to bring their employees into the values that are promoted by spiritual leadership. While working to develop conflict resolution skills, I work with leaders to examine and appreciate personal traits such as patience, loving kindness, and thankfulness and how these positive traits can create drastic change in the ways people interact.
Clearing the Way Towards Forgiveness.
When working with people in conflict resolution settings, forgiveness is difficult to grasp work with leaders who are developing conflict resolution skills to fully come into understanding about forgiveness. What exactly is forgiveness?Do we actually need to forgive? Does forgiveness mean forgetting? We discuss how the act of forgiveness within the conflict resolution process can change one’s future; how forgiving allows space to be cleared for more positive feelings. We examine conflict resolution contexts within the workplace in which forgiveness comes in. What does it mean when someone says, “Forgive me”, even when someone believes they are not deserving of their forgiveness?
I work with leaders to develop the conflict resolution skills necessary for making a true difference in the lives of those they work with. I help leaders recognize the true possibilities that exist when you bring compassionate leadership and spiritual leadership into the workplace. Together, we work to develop the skills that will allow the leader to be effective and help employees stay on task so that a bottom line is not affected through conflict. I help leaders train their employees in developing their own conflict resolution skills so that conflict can be resolved before it is escalated. I help unlock the powerful potential that exists within compassionate leaders to approach conflict resolution in California with loving kindness.